Privacy Policy

RentEye — Re SP. z o.o.

Last Updated: March 12, 2026

1. Introduction

Welcome to RentEye. This Privacy Policy explains how Re Sp. z o.o. (“RentEye,” “we,” “us,” or “our”) collects, uses, discloses, and protects your personal data when you use our property monitoring system. This includes our hardware devices, cloud-based software platform, mobile applications, and any related services (collectively, the “Services”).

Protecting your privacy and the privacy of your guests is a core principle of our design and business. This policy is designed to be transparent and to help you understand your privacy rights. We are committed to processing personal data in accordance with the EU General Data Protection Regulation (GDPR), the UK General Data Protection Regulation (UK GDPR), and other applicable data protection laws.

This Privacy Policy is incorporated into and is subject to our Terms of Service. By creating an account, purchasing our products, or using our Services, you agree to the collection and use of information in accordance with this policy.

2. Data Controller

For the purpose of the GDPR and other applicable data protection laws, the data controller responsible for your personal data is:

Re Sp. z o.o.

Kolejowa 12E Street

15-701 Białystok, Poland

If you have any questions about this Privacy Policy, our data protection practices, or if you wish to exercise your legal rights, please contact our Data Protection team at: [email protected].

3. Categories of Personal Data We Collect

We collect and process various types of data to provide and improve our Services. The data we collect can be broadly categorized as follows:

4. Data Collected Through Devices

This category of data is central to our Service and is handled with the utmost attention to privacy. Our principle is to collect only the data necessary to provide the core functionality of the Service.

•Noise Level Data: Our noise sensors measure ambient sound levels (decibels) and the timestamp of the measurement. This allows the system to detect and alert you to potential noise disturbances. To be unequivocally clear: our devices DO NOT record, stream, store, or transmit any audio or conversations. The data is a numerical value representing a sound level, nothing more.

•Future Sensor Data: As we introduce new devices (e.g., for occupancy or environmental monitoring), we may collect other types of data. For example, an occupancy sensor might report a binary value (occupied/unoccupied) or a people count, and an environmental sensor might report temperature, humidity, or air quality levels. Any new data collection will be governed by this Privacy Policy, and we will be transparent about what data is being collected.

•Device Identifiers & Diagnostics: Each hardware device has a unique identifier to associate it with your account and property. We also collect technical data about device status, network connectivity (Wi-Fi signal strength), and battery level to ensure proper functioning, provide support, and troubleshoot issues.

5. Account and Contact Information

When you register for a RentEye account, purchase a product, or communicate with our support team, we collect information that personally identifies you. This is necessary to manage your account, process your orders, and provide you with customer service.

This data includes:

•Identifiers: Your full name, email address, and phone number.

•Commercial Information: Records of products or services purchased, and billing and shipping addresses.

•Communications: Records of your correspondence with us, including support tickets and email inquiries.

6. Device and Usage Data

When you interact with our Platform (website) or Mobile Apps, we automatically collect technical information about your device and your usage. This helps us understand how our Services are used, improve user experience, maintain security, and troubleshoot bugs.

This data includes:

•Internet and Network Activity: Your IP Address, browser type and version, device type and operating system, mobile app version, and mobile device identifiers.

•Usage Information: The pages of our Platform that you visit, the time and date of your visit, the time spent on those pages, and your interactions with features within the Platform and Mobile Apps (such as clicks, settings changes, and feature usage).

7. Location and Property Data

To use the Services effectively, you will provide information about the properties you are monitoring. This data is essential for you to manage your devices and receive meaningful alerts.

This data includes:

•Property Identifiers: The address or general location of the property where a device is installed. You may also assign a custom name or identifier (e.g., “Apartment 5B”).

•Configuration Data: The settings you apply to each property, such as the specific noise thresholds for alerts, quiet hours, and notification preferences.

8. How We Use Personal Data

We use the personal data we collect for specific, legitimate purposes. The table below outlines these purposes, the legal bases for processing under GDPR, and the categories of data involved.

9. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA) or the United Kingdom, our legal basis for collecting and using the personal data described in this Privacy Policy depends on the data we collect and the specific context in which we collect it.

•Performance of a Contract: Much of our processing is necessary to fulfill our contractual obligations to you as set out in our Terms of Service. This includes setting up your account, delivering alerts, and providing the core features of the Services you have subscribed to.

•Legitimate Interests: We process certain data for our legitimate interests, such as for service improvement, analytics, security, and fraud prevention. We only do so when these interests are not overridden by your data protection rights and freedoms.

•Consent: We will obtain your explicit consent for certain processing activities where required by law, such as for sending direct marketing communications. You have the right to withdraw your consent at any time.

•Legal Obligation: We may be required to process your data to comply with a legal or regulatory obligation, such as for tax, accounting, or law enforcement purposes.

10. Data Sharing and Third Parties

We are committed to maintaining your trust, and we do not sell your personal data to third parties. We may share your information only in the following limited circumstances:

•Third-Party Service Providers: We engage trusted third-party companies to perform services on our behalf. These include:

•Cloud Infrastructure Providers: For hosting our platform and storing data (e.g., Amazon Web Services, Google Cloud Platform).

•Payment Processors: For securely handling credit card payments (e.g., Stripe).

•Analytics Services: For understanding usage of our website and apps (e.g., Google Analytics).

•Communication Tools: For providing customer support and sending emails (e.g., Intercom, SendGrid).These providers are contractually obligated to protect your data and are prohibited from using it for any other purpose.

•Legal Requirements: We may disclose your data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

•Business Transfers: In the event of a merger, acquisition, bankruptcy, or other sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity. We will notify you before your personal data is transferred and becomes subject to a different privacy policy.

11. International Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ. We are based in Poland (EU), and our primary data centers are located within the European Economic Area (EEA).

If we transfer your personal data to a third party located outside the EEA or the UK, we will ensure that appropriate safeguards are in place to protect your data to the standard required by EU and UK law. These safeguards include implementing the European Commission’s Standard Contractual Clauses (SCCs) or verifying that the recipient is certified under a recognized adequacy framework.

12. Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. The retention period depends on the type of data and the purpose for which it was collected.

•Account Data: We retain your account information for as long as your account is active and for a reasonable period thereafter to comply with our legal obligations.

•Sensor Data: Raw sensor data (e.g., individual decibel readings) is typically retained for a limited period to provide historical graphs and then may be aggregated and anonymized for long-term analytical purposes.

•Legal & Financial Records: We retain data required for legal or financial compliance (e.g., invoices) for the period mandated by applicable law (e.g., 7 years for tax purposes).

13. Security Measures

We take the security of your data very seriously and implement a variety of technical and organizational security measures to maintain the safety of your personal information. These measures include:

•Encryption: Data is encrypted both in transit (using TLS) and at rest.

•Access Controls: We enforce strict access controls to ensure that only authorized personnel have access to your personal data, and only for legitimate purposes.

•Secure Development: We follow secure software development practices to protect against vulnerabilities.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

14. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (like web beacons and pixels) to track activity on our website and Platform and to hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. They are sent to your browser from a website and stored on your device.

We use cookies for several purposes, including:

•Essential Operations: To operate our Service and allow you to log in.

•Preferences: To remember your settings and various preferences.

•Analytics: To help us understand how our Service is being used.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

15. Mobile App Permissions

To provide the full functionality of the Service, our Mobile Applications may request certain permissions on your mobile device. For example, we may request permission to send you push notifications for noise alerts. You can manage these permissions at any time in your device’s settings menu.

16. User Rights (GDPR)

If you are a resident of the European Economic Area (EEA) or the United Kingdom, you have the following data protection rights. RentEye is committed to upholding these rights for all its users, regardless of location.

•The right to access: You have the right to request copies of your personal data.

•The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

•The right to erasure (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions.

•The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.

•The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.

•The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

•The right to withdraw consent: If we are processing your data based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month. You also have the right to lodge a complaint with a supervisory authority.

17. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA). While RentEye may not currently meet the legal thresholds for the CCPA/CPRA to apply, we are committed to providing all our users with control over their data. Should our business grow to meet these thresholds, we will update this section to ensure full compliance. These rights may include the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale or sharing of personal information.

18. Privacy of Guests and Occupants

This section is critically important. RentEye is designed with the privacy of guests and other property occupants as a primary consideration. We provide our users (property owners and managers) with a tool to protect their property, but this must be done responsibly and transparently.

•No Audio or Visual Recording: We state this again for absolute clarity: RentEye sensors are not surveillance devices. They do not have microphones to record conversations or cameras to record video. They only measure environmental data, such as decibel levels, to detect potential disturbances.

•Privacy by Design: The system is specifically engineered to protect guest privacy by providing a non-invasive way to monitor for issues like excessive noise without capturing sensitive personal data.

•No Personal Identification of Guests: The data from our sensors (e.g., noise level) does not identify individual persons. We do not know who is in the property.

•Host is the Data Controller: As a user of our Service, you are the data controller for any monitoring activities at your property. You are solely and exclusively responsible for complying with all applicable laws, regulations, and platform rules (e.g., Airbnb, Booking.com) regarding the monitoring of your property and the notification of Guests. This includes providing clear and conspicuous notice that a monitoring device is present and in use.

19. Children’s Privacy

Our Services are not directed at or intended for use by individuals under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you become aware that your child has provided us with personal data without your consent, please contact us. If we become aware that we have collected personal data from a child without verification of parental consent, we will take steps to remove that information from our servers.

20. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top. For material changes, we will provide a more prominent notice, such as an email notification, at least thirty (30) days before the changes take effect.

We encourage you to review this Privacy Policy periodically for any changes.

21. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please do not hesitate to contact us:

Re Sp. z o.o.

Kolejowa 12E Street

15-701 Białystok, Poland

Email: [email protected]

Website: https://renteye.com